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ACH IS THE DEFAULT.

DEBIT IS THE ADVANTAGE.

 

Modernize mortgage payments with realtime authorization, reduced servicing friction, and greater borrower control.

A data-backed whitepaper for mortgage servicing, operations, compliance, and payments leaders.

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Download the REPAY whitepaper featuring original borrower and lender research on debit card acceptance in mortgage servicing.
whitepaper

Mortgage Research Whitepaper

WHY DEBIT CARD PAYMENTS MATTER IN

MORTGAGE SERVICING

Because “low cost” doesn’t always mean “low friction.”

Mortgage servicing teams are under pressure to reduce costs, improve on-time payments, and modernize the borrower experience without increasing operational or compliance risk.

While ACH remains the default payment method, its limitations are often underestimated. Processing delays, reversals, and settlement windows create hidden friction in the form of manual exceptions, elevated call volume, and liquidity reserve requirements.

Debit card payments help close these gaps with realtime authorization, faster error discovery, and a payment option that better aligns with how modern borrowers manage cash flow, especially for one-time and manual payments.

WHAT’S INSIDE?

A practical, data-backed guide to evaluating debit acceptance, written for servicing, operations, borrower experience, compliance, and IT leaders. Inside, you’ll learn:

  • The hidden economics of ACH, including reserve balance impact and opportunity cost (e.g., ~$17,000/month in lost interest income in one illustrative scenario).

  • How debit reduces failed-payment headaches with instant authorization and realtime borrower notifications.

  • Why ACH autopay isn’t universal (providers estimate ~56% of payments are made through ACH autopay).

  • How digital wallets raise the ceiling on convenience 67% borrower adoption overall, 82% among younger generations.

  • What lenders are already doing 61% of surveyed lenders accept debit cards today, and 80% of those that don’t are open to adding it.

  • Risk and compliance considerations lenders and borrowers care about most, and what to look for in a payment partner.

56%

of payments are made through
ACH autopay

61%

of surveyed
lenders accept
debit cards today

80%

are open to
adding debit
cards

67%

borrower
adoption overall

82%

of younger
generations of
borrowers

TRANSFORM YOUR MORTGAGE PAYMENT EXPERIENCE

Expand payment choice, not operational burden.

Debit acceptance isn’t about replacing ACH. It’s about building a payment ecosystem that reduces friction for borrowers and creates more certainty for your teams, especially across one-time payments, manual payments and digital channels.

REPAY supports modernization goals that mortgage

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  • Frictionless self-serve payments across mobile, online portals, text-to-pay, IVR and debit/ACH options, helping reduce call volume and improve on-time payment behavior.

  • Integration-friendly deployment that helps IT teams streamline workflows instead of troubleshooting disconnected systems.

  • Secure, compliant processing, designed to protect sensitive payment data and support regulatory readiness.

  • Operational efficiency through reduced manual intervention and faster error resolution.

READY TO PRESSURE-TEST YOUR PAYMENT STRATEGY?

If your team is juggling manual payment workflows, exceptions and borrower friction, it may be time to add a debit option that supports realtime authorization, modern borrower preferences and scalable servicing efficiency.